Présenter et discuter une étude en anglais

Present a documented management study in English, weigh an objection and mediate between stakeholders with different priorities.

Environ 45 minutes

  • Argumenter en anglais à partir de documents
  • Répondre à une objection précise
  • Distinguer observation et recommandation
  • Médiatiser un désaccord
Sommaire
  1. Case file — two opening options
  2. Build an argument that can survive discussion
  3. Worked examples
  4. Your turn
  5. Reception, speaking and mediation
  6. Review
  7. S’entraîner

Can you defend a recommendation and still change your mind when someone raises a good objection?

Present a documented management study in English, weigh an objection and mediate between stakeholders with different priorities. Repères de parcours : Terminale, LVA B2 ou LVB B1. L’ETLV peut être adossé à l’une ou l’autre langue. Les activités proposées entraînent réception, expression, interaction et médiation. Commence par les phrases courtes et les éléments attestés du document. Pour aller plus loin, relie deux informations, nuance une conclusion et justifie ton choix. Les durées de préparation proposées dans cette leçon sont des conseils de travail, pas un format réglementaire d’épreuve.

Case file — two opening options

Teaching document: fictional study for a community repair service in England. Meadow Repair is considering one extra evening session or one Saturday session. An internal note says that an evening session would cost £120 and offer twelve appointment places; a Saturday session would cost £180 and offer eighteen places. An optional questionnaire receives twenty replies: twelve respondents prefer Saturday, five prefer the evening and three have no preference. Staff warn that the questionnaire reached existing online subscribers only. A volunteer representative favours predictable working hours. A user representative asks how people without internet access will be consulted. The manager can fund one trial session but has not yet chosen an option. No participant claims that this small questionnaire represents every user.

Read the support as a set of positions rather than a single answer. Identify the budget constraint, costs and capacities, preferences and people left outside the questionnaire. The internal note and questionnaire answer different questions. One estimates resources; the other describes responses from a limited group. Before recommending anything, explain to a partner which evidence supports a financial comparison and which supports a tentative judgement about preferences. Listen to their selection and discuss any disagreement.

Cultural reference: the GOV.UK page Charitable purposes describes public-benefit purposes in England and Wales. This offers context for discussing a community service without certifying this fictional organisation. Ask why access might matter alongside cost. Avoid treating one local case as a description of all British organisations.

Appui français : une objection peut viser le fait, le raisonnement ou le critère de choix. Commence par identifier ce qui est contesté. Une recommandation reste une proposition, même lorsqu’elle est bien argumentée.

Build an argument that can survive discussion

A study answers a question through selected documents and justified reasoning. Its oral presentation should make that reasoning visible. State the decision to be made, identify evidence and explain how it supports your recommendation. Help the listener distinguish the source’s information from your interpretation. Say ‘The note estimates…’ for an assumption and ‘I recommend…’ for your position. A forecast is not an observed result. Your final recommendation should be conditional when important information remains missing.

An objection may challenge a fact, an inference or a value judgement. If someone disputes a calculation, check it. If they question representativeness, examine how respondents were selected. If they prioritise access over budget, discuss the criteria rather than pretending that another calculation settles every disagreement. Responding well does not mean always winning. You may maintain, qualify or revise your position depending on the evidence. State which part of the objection changes your reasoning.

Concession connects a valid concern with a reasoned position. ‘Although Saturday attracts more replies, the sample is limited’ holds two ideas together. Continue with a decision respecting that limit: ‘I would consult offline users before choosing a regular schedule.’ To clarify an objection, ask ‘Are you questioning the cost estimate or the survey method?’ This prevents you from answering a different question. A short pause to understand is more useful than an immediate but irrelevant response.

Source criticism includes authorship, date, purpose, selection and omissions. The manager’s note may help estimate a budget without proving the estimate will be exact. The questionnaire documents respondents’ opinions without representing non-respondents. A recommendation therefore needs a condition for revision. If actual costs exceed estimates, or excluded users express different needs, the preferred option may change. Acknowledge uncertainty while explaining what can reasonably be decided now and what requires further investigation.

Worked examples

Exemple résolu

Compare estimated cost per available appointment.

  1. Étape 1 : Evening: £120 ÷ 12 = £10 per available place.
  2. Étape 2 : Saturday: £180 ÷ 18 = £10 per available place.
  3. Étape 3 : Separate available capacity from appointments actually attended.

Résultat : Both options have the same estimated cost per available place. Saturday costs more overall and offers more places. Cost per attended appointment is unknown until attendance is observed.

Piège à éviter : Equal unit cost does not mean equal total expenditure or use.

Exemple résolu

Respond to ‘Twelve people prefer Saturday, so every user wants it.’

  1. Étape 1 : Identify the population: twenty respondents among online subscribers.
  2. Étape 2 : Report the count without extending it to everyone.
  3. Étape 3 : Explain the need for wider consultation.

Résultat : Twelve of twenty respondents prefer Saturday. However, the questionnaire reached online subscribers only. We need other users’ views before claiming a general preference.

Piège à éviter : The reply count does not remove the bias created by who was invited.

Exemple résolu

Offer a provisional recommendation and address staff time.

  1. Étape 1 : Choose a limited trial rather than permanent opening.
  2. Étape 2 : Acknowledge volunteers’ need for predictable hours.
  3. Étape 3 : Propose an agreed schedule and evaluation of attendance, costs and access.

Résultat : I would consider a Saturday trial because it offers more places and attracted more support among respondents. First I would agree hours with volunteers and consult offline users. The trial tests feasibility rather than settling a permanent timetable.

Piège à éviter : Ignoring staff constraints leaves the recommendation incomplete.

Your turn

À toi d'essayer

A partner says the evening option is cheaper in every sense. Correct the statement and distinguish two meanings of cost.

Voir la réponse

Evening has a lower estimated total cost, £120 rather than £180. Both options cost £10 per available place. Actual cost per attended appointment remains unknown. Lower total spending does not establish lower unit cost.

À toi d'essayer

Write a respectful question clarifying an objection to the questionnaire, then explain what you would check.

Correction détaillée pas à pasDans ce chapitre : 2 corrections détaillées.

À toi d'essayer

New evidence shows both sessions would have identical attendance and cost, but Saturday prevents several volunteers from participating. Explain the effect on your recommendation and identify a further question.

Correction détaillée pas à pasDans ce chapitre : 2 corrections détaillées.

Reception, speaking and mediation

Read the document once to identify the speaker, the audience and the purpose. On a second reading, underline the evidence that answers the management question. Separate what the document states from what you infer. An organisation’s own presentation tells you how it wishes to be seen. It does not independently prove the quality of its decisions. When a detail is missing, say what you would need to check rather than filling the gap with a plausible story.

For spoken reception, work with a partner who reads the document aloud, without adding information. First listen without taking notes and state the main issue in one sentence. Then listen again and record only the facts needed for your task. Compare your notes with the written support. If you misheard a figure, ask for repetition before drawing a conclusion. This activity uses the written support; it does not require an unavailable audio recording.

For oral production, prepare a small card with the question, two pieces of evidence and a limitation. Speak from these prompts instead of reading a paragraph. Stress the key words and pause between stages of the reasoning. Your listener should be able to identify the organisation, understand the decision and repeat the reason for it. If a technical term blocks understanding, explain it in ordinary English and then return to the management question.

In interaction, respond to the question actually asked. You can request clarification, acknowledge a valid objection and qualify your position. Mediation adds another responsibility: make the essential information accessible to someone who has not read the source. Select and explain; do not translate every word. After your explanation, invite the listener to restate the proposed action. A difference between your intention and their understanding reveals what you need to clarify.

Mediation task: a French-speaking representative understands ‘more popular’ as ‘already approved’. Explain in French that the questionnaire records limited preferences and the manager has made no decision. Summarise that concern in English without adding a promise. In a group of three, rotate presenter, questioner and observer. The observer checks whether the answer addresses the question and whether uncertainty remains visible. Repeat one answer more briefly without removing the condition attached to the recommendation.

Au bac — expliquer et justifier en langue vivante

  1. Identify your management question and the evidence you can actually use. Choose one document extract or result rather than listing everything you studied.
  2. Connect each claim to a reason. Distinguish the organisation’s intention, your analysis and the observed outcome. A clear limitation strengthens a justified answer.
  3. Explain the tool and your own contribution. Prepare a short explanation of a term for a listener who does not share your specialism.
  4. Practise a follow-up question with a partner. Listen, reformulate if needed, then answer with evidence. This is a training method, not an announcement of a separate written ETLV examination.

Review

Vocabulaire

claim :
A statement needing support.
objection :
A reason for questioning a claim or proposal.
sample :
The group observed or questioned.
bias :
A systematic influence that can distort interpretation.
concession :
Acknowledging a valid point within an argument.
recommendation :
A reasoned, possibly conditional proposal.
Attention :

Do not answer a question about a source with an opinion alone. ‘Actually’ means en fait; use ‘currently’ for the present period. Do not say ‘all users’ when the source describes respondents. A provisional recommendation is not a decision already made.

Key distinctions

Observation : What the source reports
Interpretation : What you infer and justify
Objection : A concern to identify and answer
Recommendation : Action linked to criteria and limits

S’entraîner

S’entraîner : https://www.allostmg.fr/exercices

À retenir

  • A documented argument separates information, interpretation and recommendation.
  • A sample does not automatically represent the whole population.
  • An objection may justify maintaining, qualifying or revising a proposal.

Fiche de révision

Frame a decision question and retain two relevant pieces of evidence.

Identify whether an objection concerns facts, reasoning or criteria.

Concede what is supported and explain its consequence for your recommendation.

Close with a condition for review rather than claiming all uncertainty has disappeared.

Questions fréquentes

Does changing my recommendation show weakness?

No. Explain what new evidence changed and how it affects the criteria for deciding.

Should I translate the whole study for mediation?

Select what the listener needs, explain technical terms and preserve qualifications.

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